Terms of lead supply, accounts and website use
These are the terms you accept when you buy a package or use your DXB Leads account. Custom and exclusive orders follow these terms plus anything agreed in writing for that order.
Last updated 21 October 2026
1. Who these terms are between
“We” means DXB Leads. “You” means the licensed real estate broker, brokerage, sales team or developer that opens an account or buys leads, and everyone you give access to your account. We supply to businesses, not to consumers.
2. Who can buy
You must be a real estate professional licensed to operate in the UAE. You give your brokerage name at checkout, and your office registration number and trade licence number at checkout or afterwards in your account. We check them once. If the check fails, we close the account and refund what you paid.
3. Packages and credits
A package buys a number of credits. One credit is used for each lead delivered to you. Prices are shown before VAT, and VAT is added at checkout. Credits can be used for 12 months from the date you bought them; credits not used in that time expire. Buying another package adds to your balance.
4. What a lead is
A lead is one enquiry from one person who has stated an interest in buying property and agreed to be contacted by licensed brokers. It comes with the person’s original enquiry and the fields described on the buyer leads, off-plan leads and lead quality pages. Information the person gave is passed on as given and labelled self-reported unless the record shows it as confirmed.
5. Shared leads
Package leads are shared: each lead is delivered to no more than 3 brokerages, and your account shows how many have received it. A brokerage counts once, however many people use its account. You will not receive the same lead twice. Sharing does not limit what the person does: they may also contact other brokers on their own. Exclusive leads are available only as a custom order.
6. Delivery
Leads are delivered into your account. We supply only people who have already enquired; we do not run campaigns for individual orders. Leads that match your preferences and are in stock are delivered when payment clears, and further matching leads as new enquiries arrive. Any delivery estimate shown at checkout is an estimate, not a promise. No lead is delivered more than 30 days after the enquiry.
7. Credits back
If a lead is bad, mark it in your account within 7 days from delivery and choose the reason. You get the credit back when the number is wrong or disconnected, when the lead duplicates one already delivered to you, when the person says they never enquired and we cannot support the record, or when the person is clearly not a buyer (for example, renting, selling or another agent). We do not give credits back because a person did not answer, changed their plans, chose another broker, or did not match a budget they reported themselves. We may review accounts whose claim rate is far above normal.
8. Refunds
If we cannot deliver your remaining credits within 30 days on your chosen preferences, we will suggest wider preferences. If you would rather not change them, we refund the undelivered credits at the price per lead you paid. Credits that have been delivered, or that expired, are not refunded.
9. Your account and team
The owner of the account is responsible for everyone they invite and for keeping logins private. Tell us straight away if you think someone else has access. We may suspend an account that breaks these terms, including section 10.
10. Permitted use
- Use a lead only to respond to the person’s property enquiry.
- Do not resell, share or transfer leads outside your business. Exports are for use inside your own brokerage.
- Contact people by phone, WhatsApp or email in line with the laws that apply to you, including telemarketing rules and Dubai Land Department requirements.
- When you use WhatsApp, use your own number and follow WhatsApp’s terms.
- Stop contacting a person who asks you to, and mark it in your account so we can record it for everyone.
11. What we do not promise
We supply enquiries. We do not promise sales, viewings, appointments, conversion rates or any return on what you spend, and nothing on this website or in your account should be read as such a promise.
12. Payment and invoices
You can pay by card, Apple Pay or Google Pay, and by bank transfer for the larger packages. A tax invoice is issued for every payment and kept in your account. For bank transfers, leads are delivered once the payment has arrived.
13. Using this website
Content here is general information for property professionals and is not legal advice. Sample leads and the CRM preview use invented records. Please do not submit other people’s details through our forms or try to disrupt the site.
14. Changes and contact
If we change these terms we update this page and its date; the version you accepted at checkout is recorded with your order. Questions can be sent through the contact page.